Privacy Policy

At Ourfit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect

Information you provide:

• Account information (name, email, phone number, password)
• Profile information (photo, bio, location)
• Identity verification documents (driver's licence, passport)
• Payment information (processed securely by Stripe)
• Listing details (item descriptions, photos, pricing)
• Messages and communications with other users
• Support requests and feedback

Information collected automatically:

• Device information (browser type, operating system, device ID)
• Usage data (pages visited, features used, search queries)
• Location data (approximate location based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate rentals between users
• Process payments and payouts
• Verify your identity and prevent fraud
• Provide customer support
• Send transactional emails (booking confirmations, reminders)
• Send marketing communications (with your consent)
• Improve and personalise our services
• Analyse usage trends and platform performance
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: When you make or receive a booking, we share necessary information (name, photo, contact details) to facilitate the transaction.
• With service providers: We use trusted third parties for payment processing (Stripe), email delivery, analytics, and hosting. These providers only access information needed to perform their services.
• For legal reasons: We may disclose information when required by law, to respond to legal process, or to protect the rights, property, or safety of Ourfit, our users, or others.
• Business transfers: If Ourfit is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect some features of our platform.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information after account closure for:

• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention
• Enforcing our terms and policies

7. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us at the email address below. We will respond within a reasonable timeframe.

8. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Vercel: Hosting and infrastructure
• Analytics providers: Usage analytics

These services have their own privacy policies. We encourage you to review them.

9. International Transfers

Some of our service providers may be located outside Australia. When we transfer your information overseas, we take steps to ensure it receives appropriate protection consistent with Australian privacy laws.

10. Children's Privacy

Ourfit is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of Ourfit after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@ourfit.com.au