Terms of Service

Welcome to Ourfit. These Terms of Service ("Terms") govern your access to and use of the Ourfit platform, including our website and mobile applications (collectively, the "Platform"). By using Ourfit, you agree to these Terms. Please read them carefully.

1. About Ourfit

Ourfit is a peer-to-peer marketplace that connects people who want to rent clothing ("Renters") with people who want to lend their clothing ("Lenders"). We provide the platform and facilitate connections, but we are not a party to the rental transactions themselves.

Ourfit does not own, clean, or inspect items listed on the platform. Lenders are solely responsible for their listings, and Renters are responsible for assessing items before booking.

2. Eligibility

To use Ourfit, you must:

• Be at least 18 years old
• Be a resident of Australia
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept these Terms and our Privacy Policy

3. User Accounts

You must create an account to list items or make bookings. You are responsible for all activity under your account and must notify us immediately of any unauthorised use.

We may require identity verification before you can list items or complete certain transactions. This helps maintain trust and safety across the platform.

4. For Lenders

As a Lender, you agree to:

• Provide accurate descriptions and photos of your items
• Only list items you own and have the right to lend
• Ensure items are clean and in the condition described
• Respond to booking requests within 24 hours
• Fulfil accepted bookings and ship items on time
• Not list counterfeit, stolen, or prohibited items

You set your own rental prices and are responsible for any applicable taxes on your earnings. Ourfit deducts a platform commission before transferring your earnings.

5. For Renters

As a Renter, you agree to:

• Treat rented items with reasonable care
• Return items on time and in the same condition received
• Not alter, damage, or misuse rented items
• Report any issues with items promptly
• Use the prepaid return shipping method provided

Normal wear from appropriate use is expected. However, you may be charged for damage, stains, missing items, or late returns beyond the rental period.

6. Bookings and Payments

When you make a booking, you agree to pay the rental fee plus any applicable service fees. Payment is processed when the Lender accepts your booking. All payments are processed securely through Stripe.

Cancellations: Renters may cancel before the Lender ships the item for a full refund. Once shipped, cancellations are at the Lender's discretion. Lenders who cancel accepted bookings may face penalties.

Payouts: Lenders receive payment after the rental period ends and the Renter confirms the return, or automatically after a grace period if no issues are reported.

7. Damage and Disputes

If an item is returned damaged, stained, or late, the Lender may file a claim. We will review claims and may charge the Renter for repairs, cleaning, or replacement value as appropriate.

For disputes, we encourage users to communicate directly first. If unresolved, our support team will review the situation and make a final determination at our discretion.

8. Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• List counterfeit, stolen, or prohibited items
• Circumvent our payment system or fee structure
• Create multiple accounts or impersonate others
• Harass, abuse, or discriminate against other users
• Use the platform for any commercial purpose other than peer-to-peer rentals
• Scrape, copy, or misuse platform content

9. Intellectual Property

Ourfit and its content, features, and functionality are owned by us and protected by copyright, trademark, and other intellectual property laws.

By posting content on Ourfit (such as photos and descriptions), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with operating and promoting the platform.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Ourfit is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

Our total liability for any claim arising from your use of Ourfit is limited to the greater of (a) the fees you paid to us in the 12 months preceding the claim, or (b) $100 AUD.

11. Indemnification

You agree to indemnify and hold harmless Ourfit, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any rights of another person or entity.

12. Termination

You may close your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms or for any other reason at our discretion.

Upon termination, you remain responsible for any outstanding obligations, including completing active rentals and paying any amounts owed.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the platform. Continued use of Ourfit after changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales, and you consent to the exclusive jurisdiction of those courts.

15. Contact Us

If you have any questions about these Terms, please contact us at hello@ourfit.com.au